Returns & Exchanges

At Dr. Riva Natures Formula, we stand behind the purity and efficacy of our botanical skincare products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are here to help with a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via email or our online portal within 30 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Carefully pack the item in its original packaging, ensuring it is securely sealed and includes the RMA number clearly marked on the outside of the box.

• 3.
  Ship the Product

  Send your return to our processing center using a trackable shipping method to ensure your package arrives safely for inspection.

• 4.
  Receive Your Refund

  Once our quality control team verifies the returned items, we will issue a full refund to your original payment method within 5-7 business days.